Thanks Dan! I know that's what I've got to do, and I have been. Funny thing is, I didn't land the USPS accounts, my partner (buying him out, many more questions to follow!) did. For that matter, I haven't landed an account yet. Been busy learnin' how to wash stuff, and keep dirty stuff off our clean stuff, and how not to spend so much time cleaning one thing that you can't get to the other thing - ya' know, the basics.
I have been, and intend to do more of exactly what you suggested. I'm a believer in the "pick your battles carefully" theory, so I probably do too much planning rather than doing. I just don't want to burn up ANY good leads with my inexperience. I know, there's no other way to get experience. Know what I mean, though?
You affirmed a basic mindset of mine when you mentioned keeping my business within control. That is a huge concern of mine, and why I haven't got my ad in the Yellow Pages yet ... I'm chompin' at the bit, but if I'm not prepared to be swamped I'd rather be poor than broke - which is what I'll be if my very first reputation in town is bad.
So when someone tells me they've already got someone, or their employees are washing (heard alot already), and obviously doing a poor job - just reiterate my strong points, give them a card, and be on my way?
Thanks again!