Bad experience with SILVER EAGLE Manuf.

aquapro

New Member
Just want to start out be saying that I really do like the equipment I purchased.....when it is working.
I have been having troubles with the propane electronic circuit and flow switch since June 2005 and just figured out the problem 2 weeks ago. This company only has 2 people who are capable of placing an order, old technician who is gone or busy all the time and the owner who is always busy. If you fail on a job site and call to get parts,"IT IS MY OPINION THAT, this company is in no real hurry to get you up and running. You will have to leave a message and receive a call later in the week. Plan on canceling the rest of your work week. I was left alone with NO assistance to troubleshoot and figure out what was wrong. The company told me to buy this....then buy this....it may be this. After $600 in parts and overnight charges it is still broken.
Nearly everything is bought and just packaged by Silver Eagle. I DO NOT CALL THEM ANYMORE. I have contacted manufacturer direct contacts to help order and repair this unit.
If anyone has a similar problem please email me and I can help you locate parts and service outside of Silver Eagle.


AQUAPRO POWER WASHING & PROTECTIVE SEALING INC.
 

Clean County

New Member
John,
I also have a Silver Eagle set-up and I was told by the guy I bought it from that there Equipment is Excellent but there customer service is another matter. Now I have something wrong with a piece of Equipment and there taking there sweet time in rectifying this matter. If I don't get the part I need by This Wed. I stand to loose $4000 in business. I already purchase a part I needed from a local place but the main part is being shipped by Silver Eagle once they get it from the manufacturer which there taking there sweet old time in getting it and I already paid for Overnite shipping once they get it. Its frustrating to say the least. If you can e-mail me at clncounty@aol.com where you get parts that you need for your set-up so in the future I can deal with them instead of Silver Eagle

Thanks
 

Mark

Moderator / Sponsor
The only thing other
than their frame & coil
that I can think of that might
be exclusive would be propane
burner parts.

I think I can get those also. [hello]
 

Larry B

New Member
Now if one of the people who posted on this thread had taken me up on my offer of information about silver eagle before they bought their equipment, they might not be going through those problems right now.
 

Dan Flynn

PWN Founder
Hey Guys,

Mark from easy clean is our sponsor for a reason. He is very dependable, honest and always available willing to take your call or email and get you up and running ASAP. As stated above he can get most any part quickly regardless of the equipment your using. Give them a try and you won't be disappointed.

Call him if you need assistance!
1 800 292-3279
Mark McIntyre
Pressure Washer Sales & Service Specialists
Since 1979
 

north coast

New Member
I think if you were going to loose a $4000.00 job maybe you should have a back up plan and not put all of you eggs in one basket.
 

Clean County

New Member
The problem was that the part I needed which was a shaft was used to run a dual powerwashing set-up. I might have jumped the gun here because Silver Eagle did come thru. The part arrived today. The job I had scheduled for Tomorrow thru a property managment company I was able to postpone until the begining of next week and the $3000 job booked for this weekend can now be done..but with this weather so cold this job might have to be postponed for a later date which the contractor said would be OK. I ended up having all corners covered and I want to apologize to Silver Eagle for jumping the gun.
 

xoddah

New Member
not impressed with your reply

north coast said:
I think if you were going to loose a $4000.00 job maybe you should have a back up plan and not put all of you eggs in one basket.


it is obvious you are not a business major
 

Dan S

New Member
Im lost John....which was it 3000 or 4000 $$

There is nothing wrong with NorthCoast reply ............................. He is right! you should always be prepared for anything to go wrong. If that means extra equipment or easy access to a rental .............being in this business and taking on those bigger jobs require more "business major" Then you think.

Who needs a Major anyways ............alot is just simple common since!
 

Clean County

New Member
There where 2 jobs one being $900 and the other being just about $3000. I was able to get the first one done but the bigger job was postponed untill March 06.

When I went to college many moons ago the only thing I majored in was how to pick up girls with out trying..which didn't workout to well........
 

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