Ever notice how some of these government agencies have no concept of fairness. I make copies of all correspondence, including the date recieved and the envelope. When I reply, I send copies of all correspondence. Keep track of the person who originally takes the case, do not be afraid to find out the supervisor. Several months ago, I received notice that a person who quit had filed for unemployment. I followed through and got the case dismissed. I talked to the person handling the case, letting them know I was taking notes, read the notes back to them and sent copies of my notes to them. There were sevral discrepencies between my version and that of the former employee. I won. Another time I wrote out my version and faxed it to the employment office. At that time I was leasing employees, and the leasing company was responsible for unemployment claims.The employement division found I was financially responsible for the claim. I immediatly called the person back and asked if she had even read my letter. She admitted she had not. I then asked for her supervisor, saying I would send copies to the supervisor. A few days later I got another letter, saying the case had been resolved in my favor.
Keep copies, respond in a timely manner & don't be afraid to go the supervosor when required.
Good luck, don't give up.
Douglas Hicks
General Fire Equipment Co of Eastern Oregon, Inc