Darrly O
Get ready to pull out your Hair. You might as well go purchase another unit locally. I will tell you from experience that this Extendawand Dealer out of Canada is a Joke.
This Guy named is Stephen Howland, he does not give a Damn about you after the sale. I purchased the 24' from him in March and the thing broke out on the first house I did. I called and left message everyday for about 2 months. I e-mail him so much I added him to my addresse speed dial. When I finally got a hold to him, his excuse was he was out of the country on business.
I told him of the issue with the wand, he stated that I must have recieved a defective or last years model and he would send me out a replacement section. One month later after numerous calls and emails again and threathning letters, I recieve the replacement pole by then I was so furious with the his lack of customer service after the sale and finding out he charged me additional $23.00 for shipping me the replacement part, that was under warranty anyhow and unreadable instructions. I figure that I was not going to spend one more minute trying to fix this piece of junk, so I sent it back to him via UPS.
It took another 3 month for him to credit my account and let me tell you how I finally got him to return my calls. I had one of my employee from my first job call and act like a customer inquiring about an extention wand to purchase that day and need him to return the call asap. Now keep in mind I called him for two months, the answer machine would always pick up, never a human connection, after about 20 minutes he return the call to Richard.
Richard played on with the role as a contractor looking to buy the wand. He ask all the questions about the quality of the wand, have he had any complaints on this exact kind I had, the price and if he would stand behind his product. As normal he was as friendly as before, made a good pitch for the wand and all the while was pitching the wand quality craftmenship, Richard hands me the phone and I introduce my self and you should have heard the SURPISE IN HIS VOICE, and I ream him a new a*****e and informed him of what I though about him and his bASEMENT COMPANY AND i WOULD LET ALL THE GUYS ON THE BB KNOW THAT TO NEVER GIVE HIM ONE PENNY OF THEIR BUSINESS.
This guy business ethic STINKS. Do No Buy From Him. You will have nothing but anger after the sale. I informed him if he did not have my money back into my account within 48 hours, I would start legal procedings against him. He went on rambling about his outside accountant had already credited my account and I let him know that was not the case, my account had not been credited.
I also was going to inform the Candian Business Bureau about the experience with him.
He hopes that you will give up after awhile and go away.Stay on his ass For $225.00 for a wand... I do not think so. Let anyone you know Never to purchase from Extendawand out of Canada. I really did not know if I could legally do anything since he was in Canada.
So I just had to vent. I had an earlier post stating I would come back and bash the hell out of his company and Here It Is.
Degraffreed