Recent content by Expert

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    Question about Deadbeat customer

    That is the funniest thing I have heard all week !!! Deposit money in the deadbeat's account and present your check for payment. You have done nothing at all wrong, in fact you gave money away. I also like the advice given by others. We cannot do anything about the way people act, but we can...
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    New Rate Survey??? (long post)

    "As Dave Simpson stated what is wrong with trying to put them out of the buz." I think I see the problem. Reading is a skill, and what I said was that what is wrong is trying to put someone out of business through unfair trade practices. My friends, I support the concept of candid...
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    Ready Seal Odor??

    I have to say I love to apply READY SEAL, but it would be great if Chris would take a minute and provide direct and authoritative answers on this whole odor and mildewcide matter. I had already shared that mildewcide comment with many workers before this other info surfaced. 2nd hand and 3rd...
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    New Rate Survey??? (long post)

    I was rather amused by some of these posts. "Kill the messenger"? huh? From the posts I read the writers took issue with what you said, not aiming at you personally. After all these years I am leary of warnings without specific sources given. At seminars and trade shows, there are all sorts of...
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    A final thought on the PWNA, *LONG POST*

    Where is their web site? It doesn't take too long to sort through a site to see if the organization is progressive, informative, and accurate in the info it presents. Thanks. ------------------ Dave Simpson "90% of Customer Problems Can be Preempted by Excellent Communication and Organization."
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    What Can PWNA Do For Me? ...besides costing me $250.00.

    I am a member of other professional organizations, but not yet this one. I respectfully disagree...all trade organizations are NOT the same. Some are progressive, focused, and useful. Others are stagnant and self-serving, with little redeeming value. We do not join them to hope that bigger...
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    Advertizing

    Sounds good, Rick !! I figured you just wanted the guys to simmer down a bit... just stirring the pot for fun, eh? I love it !! ------------------ Dave Simpson "90% of Customer Problems Can be Preempted by Excellent Communication and Organization."
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    Advertizing

    I enjoyed this whole set of comments as the issue was explained and debated. The only time I winced was when I read the post, in all caps, that implied that the professionals with sincere questions were "crying" about something. The purpose of this forum is EXACTLY that, to discuss and...
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    Attention X-Jet owners of the World!

    I'm glad you noted that product problem, but, to be fair, give the vendor a chance to answer your questions or explain the situation. Who knows? Maybe he took a short vacation, or had an emergecy come up. Call the office and I'm sure someone will be able to deal with the situation. By the way...
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    Need insurance advice BAD!

    After 20 years in business, I have to ask the question a different way. If I hired a subcontractor or vendor, what would I think if they put me on their "Pay no mind list"? OR, if you took a customers money and didn't follow through, should you be surprised if they move on? And... are we all...
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    Question 'O The Day - "Typical Deck Pricing"

    Let's kick around some pricing issues.(Yes, this could be in the marketing area, I suppose.)Your 'typical' deck bid: - Whatis your routine? - What are the "red flag" concerns that you look for? - Do you just eyeball the job? Measure? Count spindles? - Surcharge for elevated decks? - How do you...
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    Surface cleaner on deacks????

    I agree with the above post. Under certain conditions it makes no difference, but then there are times when there can be a shadowing that blends MUCH better when we follow the grain. Just as with a wand, consistency, both in pattern and speed, is important. ------------------ Dave Simpson "90%...
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    Protecting against overspray?

    I like to use cardboard to hold back plants, and for railings. I also am going to try a 3' wide roll of kraft paper, used for protecting carpets after cleaning. I know one contractor that uses a 4 x 8 sheet of luan plywood, and it has about 50 coats of overspray. It is always wet and smudges all...
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    Surface cleaner on deacks????

    I also use the surface cleaner,but do agree that you MUST know what you are doing. The advantages are that you can create a more uniform result on the deck cleaning and is more efficient. I agree that you can't be greedy... leave the perimeter for the wand. The swirl marks can be from low...
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    Almost Free Asphault shingle job

    "I have learned a LONG time ago that people get defensive when you hit your mark." Or, people get bothered when we sometimes jump to conclusions. It's all subjective. It's like I heard a while back, when someone says, "I'm being brutally honest", sometimes they savor the 'brutal' more than they...
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