The service we used changed there software and made some other changes. When the software change was made, all my emails from them started going to my junk mail file with an address I did not recognize. I was deleting them before opening thinking they were spam. Once I found out, after complaining that my phone messages and calls had dropped significantly, there were 23 messages left that had not been deleted yet. In those 23 were several messages for estimates along with one big on, 23 roofs to be cleaned for a retirement community, that they had called twice to let me know I had won the bid. When they never heard back from me it, they awarded to the next company on the list, and they were lower in price. That sale alone cost me 10K$$$. I immediately canceled and went back to answering the phone myself.
I don't think I will ever put my business in the hands of someone else again. I have a part time office manager I can forward calls too when needed now.