About 2 months ago I came online to this Forum and asked about purchasing pressure washers over the internet. The general consensus was that it was fine, you could save money, but expect to do the maintenance yourself. Here is my story so far. I ordered a nice unit from a vendor from TN(who will remain nameless at this point). The unit was prepaid as I am a new contractor. First I was told that shipping would be about 200 When the unit arrived t the dock the shipping was 375(something about being in a metropolitan area) ok kind of annoying but no big deal even though if it was shipped 45 minutes away it would have been 175 less. I come to the dock and there she is. Missing all 400 feet of hose , the coil wrapper dented in at least 4 inches on both sides, scratched, etc.. Of course I refused delivery although I have scheduled 3 jobs next week based on the knowledge that my pressure washer was at the dock waiting to be picked up. I call up the vendor who tells me first I did the right thing by refusing, then calls me back and tells me I should take the delivery because it was a special order(I had a steam option put on it) and I will not get a unit for another 3-6 weeks because the shipper would have to approve the claim. It was made to sound like the shipper may not and as he put it"once the unit is shipped it is no longer our unit it is the shipping companies"direct quote. Also The benefit he explained would be that I could BUY the replacement parts from him and charge the shipper the differrence between list and contractor cost. Now I really do not feel like buying and installing a new coil and buying 400 feet of more hose and waiting for the insurance company to pay me after I laid out 4900 already for this unit. I am now looking at loss of revenue(maybe even an account) and I have a feeling this is just the beginning of a buyer beware story. PS Anyone in the New York downstate area have a pressure washer I can borrow?