Cloudy Pool after Sealing

#1
Hi Guys

We have recently had an issue where a customer said their pool was still cloudy five days after we sealed with Seal n Lock. Customer was also told that the sand we got in the pool broke his pool filter and their pool guy told him he needed to replace it for $85.
Has anyone had an issue after using seal n lock because we have never come across this before.
I am wondering is it the pool guy just trying it on to make a bit extra money, saying, well you need a new filter $85, also the pool is still cloudy it must be an emulsion they got in the pool, you will need to pay this much for the extra cleaning treatment.
Any advice would be appreciated.
Thanks Guys
 

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